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Return Policy
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Product Return Instructions
Return Policy
If you are not completely
satisfied with your purchase of our Model A, V, V-SA or AF consumer model
kit, we would like the opportunity to work with you to resolve your issues
and ensure that your experience with TailGauge leaves you satisfied. If you
have any issues with a product, please email us at
customerservice@tailgauge.com.
We are here to assist you.
After communicating with our Customer Service Department, in the event you wish to return your item, here are a few things you should know:
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Within 30 days of your order you may return your TailGauge kit, all parts complete and in new condition, including original packaging and paperwork (invoice), for a refund. We do not accept incomplete kits, or items returned more
than 30 days after their date of purchase. Please call to acquire a Return Authorization Number.
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The credit card used for the original purchase of any item is the same card that will be credited for any returns. Your credit card will be credited when we have received, inspected and processed the returned item. The refund will
include the purchase price of the item and any applicable sales tax, excluding all shipping and handling costs. Please allow an additional 14-28 days for the credit to appear on your credit card statement.
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There is an address specifically designated for returns. TailGauge is not responsible for orders shipped to the wrong address.
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The customer or purchaser is responsible for the cost of shipping their unit back to TailGauge, Inc.
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Please note. The Return Authorization number
that you were given by Customer Service must be clearly marked on the
front of the package when shipped. We're
sorry, but we cannot guarantee credit for orders that are not returned in accordance with our return policy.
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No returns on custom-built products such as the TailGauge Sensor Bar.
Return Instructions:
To receive service, to return an item or to receive a replacement product under our warranty,
email us at returns@tailgauge.com to obtain a Service Authorization Number (SAN). After you have obtained a Service
Authorization Number, be sure to write it in large letters on the outside of the box above the shipping label. Please send the product or part postage paid with a copy of our Product Service Form and proof of purchase (copy of your TailGauge
invoice) to:
SERVICE DEPARTMENT
TailGauge, Inc.
256 New Mark Esplanade
Rockville MD 20850-2733.
Please Note: This is our Service Department, not a showroom. It is not open to the public.
Note: We recommend shipping your package via UPS or FedEx so that you can track your package without requiring a signature for proof of delivery. Requiring a signature may delay our receiving your package and subsequent service.
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