Ordering, Payment, Shipping and Service Questions
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To the TailGauge Product Uses and General Questions Page.
The regular prices for our kits is as follows:
The Model A - Part Number - KA101- costs $250 each.
The Model A-F - Part Number - KA201- costs $299 each.
TailGauge Sensor Bar - Part Number TSB01 -
this product is custom made and is not available online.
Models A, A-F and V Industrial kits - Part
Numbers KAI101 (A), KAI201 (A-F0 and KV101 (V)- these products are custom
made and are not available online.
There is a
Shipping and Handling charge added to each order.
From time to time, TailGauge offers special promotional sales to our customers. We do not offer these all the time, and they are usually offered only while supplies last. Check the Pricing and Promotions Page for more information.
Units are shipped by UPS Ground to the Continental US only. For APO/FPO addresses we ship USPS Parcel Post.
Other shipping arrangements can be made by
emailing us at
customerservice@tailgauge.com.
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What forms of payment do you accept?
We accept payment by check, money order, Visa®, MasterCard®, American Express®,
and Discover®. TailGauge uses VeriSign® payment system
and Thawte Secure Certificate SSL for our shopping cart to ensure the security of your information.
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How do I place an order?
For Retail Customers please place your order through the link at the bottom of this page.
Sensor Bar order need to be
placed by phone. See the Sensor Bar page for
more information.
For Corporate and Municipal Customers, orders can be processed either by phone or through this Website (See the link at the bottom of the page). Website orders are usually processed faster. Orders are usually processed with 5-7 business days. Please note
that, at this time, our online ordering service is not able to process orders with either billing or shipping addresses outside the United States. If you live outside the United States please
call TailGauge, Inc. at (301) 441-4513
Monday - Friday 10 AM - 6 PM Eastern Time to place your order.
Please note that, at this time,
TailGauge does not sell our products (except the Sensor Bar) to retail customers outside of the
United States.
See below for Returns address.
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How is my order shipped?
TailGauge uses standard UPS Ground service on all orders except when otherwise requested. (For APO/FPO addresses we ship USPS Parcel Post.)
Prices listed on this website are for ground service only. All special or expedited shipping instructions must be made by phone. We do attempt expedited processing on all orders where expedited shipment is requested. All packages are shipped from Rockville MD. Depending on the destination, shipping time
has averaged 2 - 5 days after the order has been processed (usually 5-7 business days).
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How do I track my order through UPS?
TailGauge utilizes a UPS generated email that goes to the purchaser. This message includes the UPS package tracking number and the scheduled delivery date. This information can be used to conveniently track package status
either on-line ( UPS provides a link within the message) or over the telephone at 1-800-PICK UPS (1-800-742-5877) option #1. For this reason, in order for you to receive a tracking status email message, TailGauge requires that you provide a valid email address with your order.
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What if I need to return a defective part or want to return an unwanted product ?
Although our customers rarely have problems with our products, to receive service or a replacement product under our warranty,
email us at returns@tailgauge.com and following the directions below.
Sensor Bar customers (both Corporate and Retail) can either email us or
call us on our Corporate
hotline.
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What are your return instructions?
If you are not completely
satisfied with your purchase of our Model A, V, V-SA or AF consumer model
kit, we would like the opportunity to work with you to resolve your issues
and ensure that your experience with TailGauge leaves you satisfied. If
you have any issues with a product, please email us at
customerservice@tailgauge.com. We are here to assist you.
After communicating with our Customer Service Department, in the event you wish to return your item, here are a few things you should know:
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Within 30 days of your order you may return your TailGauge kit, all parts complete and in new condition, including original packaging and paperwork (invoice), for a refund. We do not accept incomplete kits, or items returned
more than 30 days after their date of purchase. Please call to acquire a Return Authorization Number.
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The credit card used for the original purchase of any item is the same card that will be credited for any returns. Your credit card will be credited when we have received, inspected and processed the returned item. The refund
will include the purchase price of the item and any applicable sales tax, excluding all shipping and handling costs. Please allow an additional 14-28 days for the credit to appear on your credit card statement.
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There is an address specifically designated for returns. TailGauge is not responsible for orders shipped to the wrong address.
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The customer or purchaser is responsible for the cost of shipping their unit back to TailGauge, Inc.
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Please note. The Return Authorization number
that you were given by Customer Service must be clearly marked on the
front of the package when shipped. We're
sorry, but we cannot guarantee credit for orders that are not returned in accordance with our return policy.
To receive service, to return an item or to receive a replacement product under our warranty,
email us returns@tailgauge.com to obtain a Service Authorization Number (SAN). After you have obtained a
Service Authorization Number, be sure to write it in large letters on the outside of the box above the shipping label. Please send the product or part postage paid with a copy of our Product Service Form and proof of purchase (copy of your TailGauge
invoice) to:
SERVICE DEPARTMENT
TailGauge, Inc.
256 New Mark Esplanade
Rockville MD 20850-2733.
Please Note: This is our Service Department, not a showroom. It is not open to the public.
Note: We recommend shipping your package via UPS or FedEx so that you can track your package without requiring a signature for proof of delivery. Requiring a signature may delay our receiving your package and subsequent service.
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What is TailGauge's Privacy Policy?
Any personal information collected on this website will be used only for either order processing or to answer correspondence related to our question forms. We do not share this information with any other person or company or use it for any purpose other
than order fulfillment or information requests. In addition, we do not retain any credit card numbers. In fact our secured payment processing system does not forward or share customer credit card information with us.
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What is TailGauge's Warranty?
To see TailGauge's warranty, click here to go to our warranty page.
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To the TailGauge Product Uses and General Questions Page.
Click here if you have a question to ask us.
Click here to Order TailGauge.
Disclaimer: The TailGauge Vehicle Backup Sensor System is strictly a driver assistance device. It should not be considered as a safety device for any other purposes. It is not a substitute for driver responsibility when operating a vehicle. Please
follow all local and federal laws when backing up your vehicle. Manufacturer and distributors of the TailGauge Ultrasonic Backup Warning System do not guarantee or assume liability for collisions or damages that take place when backing up your vehicle.
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