Please note: TailGauge does not provide vehicle specific support for a variety of reasons. The primary one is that the variety of makes and models, including intra-model year changes that do occur, as well as the variety of trim packages that vehicle manufacturers produce make it difficult to provide this type of specific advice. However, all of our systems are designed to install easily in the average car, van, light truck, pickup, bus, etc.

In addition:
1. The variety of layouts of electrical systems, even within same vehicle models, means that any such advice could be inaccurate. We will provide general installation information to qualified technicians who are already familiar with the electrical systems of the vehicles they work on (although the information required is usually already found in the manual that comes with each of our kits.)

2. For many of the same reasons, we are unable to provide vehicle specific installation support for issues including; where to run the cables, how to remove the door/ceiling liners/carpeting, all due to the wide range of vehicles out there and the continual changes that auto manufacturers make in their vehicles.

We have found that the installation information in our manuals has usually been sufficient and helpful for most installations. Please be sure to read it before installing your kit. We believe that reading the manual first is part of a quality installation process.

See Instructions below for shipment address for parts.

Telephone and Email Technical Support Policy:

Corporate hotline: In the event you are experiencing trouble installing any of our systems and you need our assistance, TailGauge does have an installation service line. Call 301-441-4513 and hit option # 2 on the voice mail system.)

Retail technical support:  At this time TailGauge is not able to provide telephone technical support for retail purchases. For technical support email us at, techsupport@tailgauge.com. Help is available to help you through technical related product questions, and is there to provide you support in the event the information you are looking for is not available through our website. Before emailing technical support, please check out the support info section of this website. On it you will find  links to comprehensive information related to technical specifications, installation instructions, installation tips, troubleshooting information and frequently asked questions. We have worked hard to build a comprehensive site that allows you to find the information you need, 24 hours a day, 7 days a week at your convenience.

Consumer Kit Return Policy

If you are not completely satisfied with your purchase of our Model A, V, V-SA or AF consumer model kit, we would like the opportunity to work with you to resolve your issues and ensure that your experience with TailGauge leaves you satisfied. If you have any issues with a product, please email us at customerservice@tailgauge.com. We are here to assist you.

After communicating with our Customer Service Department, in the event you wish to return your item, here are a few things you should know:

1. Within 30 days of your order you may return your TailGauge kit, all parts complete and in new condition, including original packaging and paperwork (invoice), for a refund. We do not accept incomplete kits, or items returned more than 30 days after their date of purchase. Please call to acquire a Return Authorization Number.

2. The credit card used for the original purchase of any item is the same card that will be credited for any returns. Your credit card will be credited when we have received, inspected and processed the returned item. The refund will include the purchase price of the item and any applicable sales tax, excluding all shipping and handling costs. Please allow an additional 14-28 days for the credit to appear on your credit card statement.

3. There is an address specifically designated for returns. TailGauge is not responsible for orders shipped to the wrong address.

4. The customer or purchaser is responsible for the cost of shipping their unit back to TailGauge, Inc.

5. Please note. The Return Authorization Number that you were given by Customer Service must be clearly marked on the front of the package when shipped. We're sorry, but we cannot guarantee credit for orders that are not returned in accordance with our return policy.

6. No returns on custom-built products such as the TailGauge Sensor Bar.